Privacy Policy

1. Website Disclaimer

The information provided on the New Pathways website is for general informational and educational purposes and is not intended to replace professional medical, psychological, or mental health advice, diagnosis, or treatment.

Submitting a contact form, sending an email, requesting information, or requesting an appointment through our website does not by itself establish a therapist-client relationship. A clinical relationship is established only through New Pathways’ applicable intake, consent, and clinical processes.

We make reasonable efforts to keep information on our website accurate and current; however, information regarding services, fees, insurance participation, availability, and other offerings may change without notice.

This website is not intended for emergencies or crisis situations. If you are experiencing an emergency or believe you or someone else may be in immediate danger, call 911 or go to the nearest emergency department. You may also call or text 988 to reach the Suicide & Crisis Lifeline.

2. Information We Collect

Depending on how you interact with our website, we may collect information that you voluntarily provide, such as:

• Name

• Email address

• Telephone number

• Information included in appointment or contact requests

• Insurance or billing information when voluntarily provided

• Other information you choose to submit through our website

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.

Please Do Not Submit Sensitive Clinical Information Through General Website Forms

For your privacy and security, please do not include detailed medical history, mental health information, diagnoses, medications, treatment information, or other sensitive clinical information in general website contact forms or ordinary email messages.

When available, please use our designated secure patient portal or other secure communication method for sensitive information.

3. How We Use Information

We may use information collected through our website to:

• Respond to inquiries and requests for information

• Respond to appointment requests

• Communicate with you about services

• Provide and administer website functionality

• Improve our website, services, and user experience

• Maintain website security and prevent misuse

• Comply with applicable legal and regulatory requirements

Information that becomes part of your clinical record is subject to the privacy protections and practices described in our Notice of Privacy Practices and applicable law.

4. Health Information and Clinical Privacy

New Pathways takes the privacy of health information seriously.

When information is collected or maintained in connection with clinical services and is protected health information under applicable law, it is handled in accordance with applicable federal and California privacy requirements, including HIPAA where applicable.

Our Notice of Privacy Practices describes how we may use and disclose protected health information, your rights regarding that information, and how you may contact us with privacy questions or complaints.

The Notice of Privacy Practices is separate from this website Privacy Policy and governs clinical information and protected health information as described in that notice.

5. Email and Electronic Communications

Email, website contact forms, text messaging, and other ordinary electronic communications may not provide the same level of security as our designated secure systems.

Please do not send sensitive medical or mental health information through ordinary email or general website forms unless we have specifically instructed you to do so through an appropriate secure process.

By choosing to communicate with us through ordinary electronic communication, you acknowledge that electronic communications may involve privacy and security risks.

6. Cookies and Website Analytics

Our website may use cookies, analytics tools, and similar technologies to support website functionality, understand how visitors use our website, improve performance, and enhance the user experience.

Depending on the technologies used on our website, information collected through these tools may include browser type, device information, IP address, pages viewed, approximate location, and website interaction data.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Third-Party Services and Links

Our website may use or link to third-party services, including appointment scheduling platforms, payment services, analytics providers, hosting providers, or other technology services.

When you interact directly with a third-party service, that service may collect and process information under its own privacy policy and terms of use. We encourage you to review the privacy practices of any third-party service before submitting information through it.

A link to a third-party website does not necessarily mean that New Pathways endorses or controls that website.

8. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information collected through our website from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or internet-based system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through the internet.

9. When Information May Be Disclosed

We may disclose information as reasonably necessary to operate our website, respond to requests, provide services, work with service providers, protect the security of our systems, or comply with applicable law.

Where information constitutes protected health information, its use and disclosure are governed by our Notice of Privacy Practices and applicable privacy laws.

We do not sell personal information collected through our website.

10. California Privacy Rights

California law provides consumers with certain rights regarding personal information, subject to applicable exceptions and limitations.

Depending on the circumstances, these rights may include the right to know about certain personal information collected about you, the right to request deletion or correction of certain information, and the right to exercise other rights provided under applicable California law.

Certain health information and information regulated by other privacy laws may be subject to exemptions or different requirements.

California privacy rights and applicable exemptions can change as laws and regulations develop. We will handle applicable requests in accordance with the law.

For additional information about California privacy rights, you may review resources provided by the California Attorney General.

11. Children's Privacy

Our website is intended for adults and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If you believe that a child has provided personal information through our website, please contact us so that we can take appropriate steps.

12. Your Privacy Choices and Requests

If you have questions about this Privacy Policy or would like to make a request concerning information collected through our website, please contact us using the information below.

Requests involving protected health information or your clinical records may be subject to the procedures and requirements described in our Notice of Privacy Practices and applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the Effective Date at the beginning of this policy. We encourage you to review this Privacy Policy periodically for the most current information.

14. Contact Us

New Pathways Therapy Professional Corporation

Email: Leleyamalyan@newpathwaystherapy.org
Email: Leleyamalyan@newpathwaystherapypc.com
Phone: 818-967-7127

For questions regarding this Privacy Policy or website privacy practices, please contact us using the information above.

For questions regarding protected health information, clinical records, or your rights under our Notice of Privacy Practices, please contact us directly.

Accessibility

New Pathways Therapy Professional Corporation is committed to making our website accessible and usable for individuals with disabilities.

If you experience difficulty accessing any information or functionality on our website, please contact us. We welcome feedback about accessibility and will make reasonable efforts to provide information or assistance through an alternative means.

We are committed to improving the accessibility and usability of our online services.